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Wednesday, 18 January 2012

Mortality 1998 & Now - What can we learn?

Mortality 1998 and now: What can we learn?

I found these 4 pages full of 30 day hospital mortality rates from 1998 – 1999 which you find below the write up (you may have to print it, if you want to look at it as you go along). Those were the days before HSMR (though retrospective calculations should be available). Some powerful details are jumping out.

DATA STATUS

This look at the data has some limitations in the sense that a snapshot of 1998 – 1999 is being compared to the most recent three years rather than for the whole period 1998 to 2011. So it is not a true performance over time that I advocate. Having said that, I feel that the lessons are still valuable based on the logic that if you are in the same place or in a worse place than in 1998 there has been no improvement either relative or absolute which is in general true (though in a purely technical sense that may not always strictly be the case for some hospitals). Also, I have only looked at some highlighting examples rather than a detailed research type of analysis so there may be other good examples that I have not looked at (possibly some place like Harrogate perhaps).

The current status was ascertained from dr Foster’s website in end of Dec 2011 and early Jan 2012.


Remaining where they were

Page one you will find Scunthorpe in the first section/small-medium hospitals rating at the higher end and it remains in the higher end.

East Yorkshire Hospitals rate is high (page 1). On page two you will find Hull Royal rates are high. They are now the HEY NHS Trust and are high currently.

Medway, Dartford and Gravesham remain at the higher end (currently in the highest 10 mortality)

Basildon and Mid Staffs remain at the higher end (page 1)

University Hospital Birmingham rates are at the higher end then as they are now (page 3)

Interestingly Bolton more or less remain where they were – nearer to the higher end of the spectrum.

Interestingly again, Luton more or less remain where they were - in the middle.

On page three under acute teaching hospitals; you will find that Chelsea & Westminster are low in 1998 as they are now.

Moving to a high mortality

North East Lincs (DPoW) seems to have moved from a low mortality to current high mortality.

There are some hospitals like George Elliot and Morecambe Bay who seem to have moved from somewhere in the middle to current higher rates of mortality.

Moving to a low mortality

In page one and page two you will find Birmingham Heartlands, Solihull and Good Hope (on page one) all of which form the HEFT, having a high mortality in 1998 but now have below 100 HSMR over 3 years and could be sited as a case of consistent improvement over time. They still not a ‘low’ mortality hospital though.

Bradford has moved from the higher end to very low mortality.

On page three you will find Kings and St Georges at the very high end in 1998 but are now very clearly in the lower end over a three year period. Page 4 has Airedale which was towards the higher end at that time, now for a good many years they are a low mortality hospital.




 

LESSONS (My personal interpretations)

As a generalisation, many hospitals tend to remain where they are. This is not unusual. I think I have already written about how it is human nature and natural physiology to maintain status quo. The difficulty is when a high mortality hospital remains high where status quo is not a good situation to be in.

It is possible to move from low to high mortality.

It is possible to move from high to low mortality (Bradford, Airedale).

The popular examples may not always be the really the improved ones (Bolton and Luton are popular).

Though mortality is a good headline important measure it is well linked up with good performances in other areas of safety and quality.

As an aside,
It seems to me that (once service configuration changes are explained) most of the improvement is related to the change and improving cultures of the organisation who act in a pro-active (rather than reactive way) - I have not provided reasoning and justification for my assertion here.

From a general reading around this I find that hospitals tend to take the CQC more seriously than dr Foster (or other companies analysing and reporting on mortality) – again I have not provided reasoning and justification for my assertion here.


Whom should we learn from?

If we do the learning circuits we will hear Luton. We will also hear often from Bolton especially about the lean systems. Till recently George Eliot was also doing the rounds talking about improvement. I have attended many of these presentations and have found them very useful from an educational and knowledge perspective.

From a political perspective it is relevant to learn from the experiences of University Hospitals Birmingham who ably withstood the bad press that they had in 2011 (whose CE Julia Moore was recently became Dame Julia Moore) and HEFT whose CE Dr Mark Goldman was seen to leave HEFT following bad press at Solihull (http://www.birminghampost.net/news/west-midlands-health-news/2011/07/20/former-heartlands-hospital-boss-lands-new-nhs-role-in-worcestershire-65233-29083826/ ; but Dr Goldman was reported as having ‘turned around’ hospitals and as being ‘wise’ in the Worcester area http://www.worcesterstandard.co.uk/2011/08/04/story-Wise-figure-takes-charge-of-hospitals-13829.html . It is probable that the cultures in these two Birmingham trusts are very different even though geographically they are not apart from each other. Political learning is very important as it is about perceptions, how people see them and how to handle them.

From a persistent long term improvement perspective we certainly need to learn more from HEFT, Kings, St Georges, Bradford and Airedale.

I am sure that there are many examples in each category that I have not looked into who are equally improved (or not as the case may be); hence the above is just a sample of what attracted my attention and not a thorough analysis.

This is certainly interesting but you ought to tell me if it provides any more insight.









©M HEMADRI 
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Thursday, 12 January 2012

Getting paid for performance - Buffet does, why not healthcare?

Top performers high achievers are amazing.
Marshall Goldsmith when he coaches senior executives does not get paid for his time; Marshall only gets paid if his clients are successful in a pre-defined and measurable way as defined by pre-selected stakeholders.
Warren Buffet when he was accepting money from his associates to invest did not get paid till he realised a minimum 6% profit on the clients money; only after Warren made more than 6% for his clients he asked clients to pay his charges/fees/profit-share.
Monish Pabrai who some say could be the Buffet of the future does the same; he does not charge his clients any fees unless he first makes 6% return for them. Above 6% he takes 1/4 of the profits – like Buffet does.
IHI – clearly states that if for any reason a participant is not fully satisfied with their course/meeting/conference/etc IHI will give a full refund of the fees paid. Check their website.
It looks like they don’t get paid (or prefer not to get paid) for their time or activity – they want to get paid for their successful performance.
There is surely something to learn from these people and institutions. On wondering how they do it it seems that they first develop their credentials, they are confident of the success of their methodology and they have the conviction to back it by putting the client’s returns ahead of their own.
It is interesting to note how they got there. They had discipline. They had the discipline to agree and write out what they wanted to do in the form of a checklist (not the tick box check list that many of us often use but the explicit work order/process type of checklist) and stick to it. They had the discipline to track their successes and failures of their checklist and change the things that did not work. They then again stuck to those checklists and tracked them again. Over a period of time their checklists have become amazingly superior. They give up opportunities which are not cleared by their checklists. They work by protocol, they have a protocol when the original protocol does not work, they have a protocol on when and how to change protocols.
Agreement on the methodology – explicitly writing it down step by step (checklist) – following the checklist – tracking the results of the checklist – changing/amending the checklist on the basis or measured performance. That seems to be their methodology. Atul Gawande has written about Monish Pabrai's method in his book, the 'Checklist Manifesto'. Enough has been written about Buffet's stock screening techniques (though no one exactly knows what they are).
An extended version of this is what they do at Intermountain Healthcare, Salt Lake City, Utah. Intermountain calls it clinical protocols (and not checklist). They are obviously a very successful healthcare organisation.

Pabrai says in an interview that if only investors quite simply followed Buffet's investment decisions even after it became completely public, the investment would clearly outperform the market, but people don't. In a similar manner, if only healthcare simply followed Intermountain (or Jonkoping) principles we could all be in a better place. Never mind reinventing the wheel, we in healthcare are possibly quite passionate about reinventing the flat tyre (to misquote Berwick).

Most of us in healthcare and I am specifically talking about clinicians and clinical health delivery, neither have the discipline nor the needed nerves of steely persistence to be able to replicate what is a very well described process/methodology that has seen sustained success for more than a decade. Actually, we may have both, it is likely we have not bothered to try it out.
Clinicians do not often have local agreement, they do not like to write out explicit protocols and then agree as a group to work to those protocols. We think it interferes with our 'clinical freedom'. That is why most of us get paid for our time and would hesitate to get paid for our performance.
 
©M HEMADRI


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